PRIVACY POLICY
Supercollect – Privacy Policy
1. Data Controller
Supercollect is operated by:
Factory RMDE
Rua Justino Teixeira, 471
4300-279 Porto
Portugal
Email: support@supercollect.app
Factory RMDE is the sole operator and provider of the Supercollect mobile application (the “Service”).
2. Personal Data We Collect
Account Information
- Email address
- Username
- Encrypted password
Profile Information
- Approximate location (city/country
Collection Data
- Registered stickers
- Missing items
- Duplicate items
Communication Data
- Chat messages
- Reports and blocking actions
Technical Data
- IP address
- Device identifiers
- Usage logs
- Crash logs
We do not collect precise geolocation.
We do not collect payment card details.
3. Purpose of Processing
- Account management
- Matching functionality
- User communication
- Subscription management
- Fraud prevention
- Legal compliance
4. Legal Basis
- Contractual necessity
- Legitimate interest
- Legal obligation
- Consent (for analytics, where applicable)
5. Data Retention
Data is retained while the account is active.
Upon deletion:
- Active data is removed immediately;
- Backup data may remain for up to 30 days;
- Chat logs may be retained up to 30 days.
6. International Transfers
Where data is processed outside the EU, appropriate safeguards such as Standard Contractual Clauses are applied.
7. User Rights
Users have the right to:
- Access
- Rectify
- Erase
- Restrict processing
- Object
- Data portability
- Lodge a complaint with CNPD (Portugal)
Requests: support@supercollect.app
8. Security
We implement appropriate technical and organizational measures. Absolute security cannot be guaranteed.
9. Minors
The Service is intended for users aged 18 and over.
Accounts found to belong to minors may be suspended and deleted.
10. Third Parties
Payments are processed by Apple App Store or Google Play, acting as independent data controllers.
11.Changes
We may update this policy periodically.